Refund policy

Return & Refund Policy

At RYSE EQT, we want you to be happy with your purchase. If you’re not satisfied, we’re here to help.

Returns

• We accept returns of unused and unworn items in their original condition.
• Returns must be requested within 30 days of delivery.
• To start a return, contact us at support@ryseeqt.com with your order number.
• Customers are responsible for return shipping costs, unless the item arrived damaged or defective.

Refunds

• Once we receive and inspect your returned item, we’ll notify you by email.
• Approved refunds will be processed to your original method of payment within 5–10 business days.
• Shipping fees (if any) are non-refundable.

Exchanges

If you need to exchange an item (for example, if it was defective or damaged), email us at support@ryseeqt.com and we’ll provide instructions for returning the original item and shipping the replacement

Non-Returnable Items

• For hygiene reasons, we cannot accept returns of towels that have been used, washed, or are not in their original condition.
• Sale or clearance items may be final sale and not eligible for return (this will be noted on the product page).

Contact Us

If you have any questions about returns or refunds, please contact us at: support@ryseeqt.com